Frequently Asked Questions
Is it safe for all dog breeds and coat types?
Yes! The machine’s adjustable heat and airflow settings make it safe and effective for all breeds, sizes, and coat thicknesses — from short-haired pups to fluffy double coats.
Can I control the temperature?
Absolutely — you can adjust both heat and speed levels for the perfect balance of comfort and drying power.
Does it come with attachments?
Yes, it includes multiple heat-insulated nozzles to help you style, dry, and groom your pet efficiently — without heat leakage.
How much does shipping cost?
Shipping is free on all orders to Australia.
What if my pet doesn’t like it at first?
Start on the lowest setting and let your pet get used to the airflow gradually. Most pets become comfortable once they feel the gentle warmth and massage effect.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at premiumpawproducts@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.